Hey everyone,

I'm really frustrated and hoping for some insight or advice from the community—and maybe even Riot—to help clear this up.

My account which is 15 years old KojaK was recently permanently suspended for alleged use of scripting/third-party applications. The suspension notice stated that my account was flagged for using unauthorized software, which supposedly gives players an unfair advantage. However, here's the kicker: my records show that my last standard League of Legends game was 6 months ago, and I've been playing only Teamfight Tactics (TFT) since then. I have solid proof of this inactivity in standard games and ranked games.

Why This Doesn't Make Sense?

• With my last LoL game being 6 months ago, it's baffling how my account could have generated any evidence of scripting or using third party software. Record: https://ibb.co/tTGWWpcq
• TFT doesn’t even allow for any meaningful advantage through third-party software.
• i've spend thousands on my accounts from champs, skin and TFT skins.

Despite providing evidence through support tickets, the response has been that the suspension remains in place without any escalation or acknowledgment that there might be an error. The support team isn't addressing the proof I've provided, and I'm left with a suspension that doesn't reflect my actual gameplay activity.

really appreciate any help or insights you all can provide. I love the game and have invested so much time into it, and it’s disheartening to see a system error potentially ruin that experience. I’m hoping riot can take a closer look at this mistake and resolve it.

Update: After further investigation, I learned that if the PC I'm using is HWID banned, then logging in with any account on that machine results in a permanent suspension. This revelation is absolutely shocking. How on earth I supposed to know that the PC I'm using is HWID banned when I'm simply trying to log in and play?

I often visit internet cafes with friends to play League of Legends TFT (and other games). If a shared PC is banned by Vanguard, then innocent players using that machine are unfairly penalized. Is this really what's happening? This situation seems completely unjust—it punishes actual players for circumstances beyond their control.

I’d really appreciate any insights or confirmation from those who might have experienced this, or from anyone with knowledge on how HWID bans affect shared computers. This needs to be addressed so that innocent players aren’t caught in the crossfire of anti-cheat measures.

Update 2:

After digging into Riot’s Terms of Service, I came across something that frankly doesn’t add up. The TOS states that players are fully responsible for all activity on their account—even when using a shared or public computer. This means if you log into a PC that has been HWID banned, your account gets slammed with a permanent suspension, regardless of any wrongdoing on your part.

How am I supposed to know that the PC at my favorite café is already banned? This clause creates a loophole where Riot’s system can punish innocent players simply for using a machine that’s been flagged—even if we’ve never touched any unauthorized software. While the TOS promises to target cheaters, it appears that the burden of proof is unfairly shifted onto players who might unwittingly log in on compromised hardware.

This doesn’t make sense. It’s a glaring oversight that punishes loyal players and skews the system in favor of flagging any suspicious machine rather than focusing solely on the behavior of the actual cheaters. We need a fair solution that protects innocent players and ensures that the focus remains on catching genuine offenders.

Final Update

After multiple appeals, Riot’s anti-cheat team has refused to lift my ban despite clear evidence that I never cheated on my main account (Kojak#0006). Their claim? That I was linked to a smurf account (Nnethuand#1642) that used scripts.

Why This is Completely Unfair:

• That smurf account isn’t mine. I’ve only ever played on my main account.
• Their system flagged my hardware, meaning that just because a different account on the same PC used scripts, I got punished too.
• If you check that smurf account’s data, you’ll see it ran on a different Windows username than mine (KojaK), which should be enough proof that it’s not my account.
• I have never used the “EngineSoul” script, and I challenge Riot to actually check my game history on my main to prove it.

Regarding ZenBot – I Took Responsibility for That Mistake

Back in June, I did log into my account and saw weird pixel artifacts, which made me realize that a script had been downloaded onto my old hardware and used on other accounts. I was honest about that mistake, and Riot gave me a pass for it. But now, despite never using “EngineSoul” or playing on that smurf account, they have decided to ban me permanently.

This is a Serious Flaw in Riot’s Anti-Cheat System

If this is how Riot enforces bans, then any innocent player could be flagged just for logging into a PC that was previously used by a cheater. This is not fair. Riot needs to reconsider how Vanguard works to prevent innocent players from being caught in the crossfire.

I have spent 15 years in this game, thousands of dollars, and built a lifetime of memories—only to lose it all over something I didn’t do. I am innocent, and I will stand by that now and 100 years from now.

Final Thoughts

It’s clear at this point that Riot won’t reconsider or give me a fair review, and that’s heartbreaking. I’ve loved this game for years, but this whole experience has left me feeling betrayed as a loyal player.

With that said, I’m moving on. I won’t be playing Riot’s games anymore, and I truly hope no one else has to experience this kind of unfair punishment.

Thanks to everyone who supported me through this. Take care, and good luck to all of you still playing.